Contact

Contact Us

We'd Love to Hear From You

Thank you for visiting HairPinLy.

Whether you have questions about an order, need assistance with a product, require help with shipping information, or simply wish to learn more about our collections, our team is here to assist you.

At HairPinLy, we believe excellent customer service is just as important as exceptional products. We are committed to providing professional, friendly, and responsive support throughout your shopping experience.

Customer Support

Our support team is available to assist with:

  • Order inquiries

  • Shipping questions

  • Product information

  • Return requests

  • Refund assistance

  • Exchange inquiries

  • Account support

  • General questions

We strive to respond to all inquiries as quickly as possible and provide clear, helpful solutions.

Get In Touch

HairPinLy

Address

109-17712 57A Ave
Surrey, BC
Canada

Email

support@HairPinLy.store

Phone

(437) 237-2624

Business Hours

Customer Support

Monday – Friday

9:00 AM – 5:00 PM

Local Business Hours

Email inquiries may be submitted at any time.

Most customer inquiries receive a response within 24–48 business hours.

Order Support

When contacting us regarding an order, please include:

  • Full Name

  • Order Number

  • Email Address

  • Product Name

  • Description of the Issue

Providing complete information allows us to assist you more efficiently.

Shipping Assistance

If your inquiry concerns shipping, please include:

  • Order Number

  • Tracking Number

  • Shipping Address

  • Details of the Issue

Our team will work with shipping carriers whenever necessary to help resolve delivery concerns.

Returns & Refunds

For return or refund requests, please contact our support team before returning any items.

Include:

  • Order Number

  • Product Name

  • Reason for Request

  • Supporting Photos (if applicable)

We will review your request and provide detailed instructions.

Our Commitment

At HairPinLy, we are dedicated to ensuring every customer enjoys a positive shopping experience.

We value your trust and appreciate the opportunity to serve you.

Whether you're preparing for a special occasion or simply adding a touch of elegance to your everyday style, we're here to help every step of the way.

Thank you for choosing HairPinLy.

We look forward to assisting you.