Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to HairPinLy.

At HairPinLy, we are passionate about offering elegant hair accessories inspired by timeless beauty, refined craftsmanship, and sophisticated design. Customer satisfaction remains one of our highest priorities, and we strive to ensure every order meets your expectations.

This Return & Refund Policy explains the conditions under which returns, exchanges, replacements, and refunds may be requested. By placing an order through HairPinLy, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Our Commitment to Customer Satisfaction

We understand that online shopping requires trust. While we carefully inspect products before shipment, we recognize that situations may arise where a customer wishes to return an item or request a refund.

Our goal is to provide a fair, transparent, and customer-friendly return process while maintaining product quality standards and protecting the integrity of our business operations.

2. 30-Day Return Window

HairPinLy proudly offers a 30-Day Return Policy.

Customers may request a return within thirty (30) calendar days following the delivery date shown by the shipping carrier.

Requests submitted after the return period may not qualify for a refund, replacement, or exchange unless otherwise required by applicable law.

3. Eligibility Requirements

To qualify for a return, products must:

Be returned within the approved return period.
Be unused and unworn.
Be free from damage caused by the customer.
Be in original condition.
Include all original packaging.
Include any accessories, inserts, or accompanying materials.
Be accompanied by proof of purchase.

Returned products showing excessive wear, damage, misuse, or unauthorized modifications may not qualify for reimbursement.

4. Free Returns

HairPinLy may offer free return solutions for eligible orders depending on destination, carrier availability, and product condition.

Return instructions must always be obtained from our customer support team before returning any item.

Unauthorized returns may result in processing delays or refusal of the shipment.

5. Non-Returnable Items

For hygiene, safety, customization, and operational reasons, certain items may not be eligible for return, including but not limited to:

Personalized products.
Customized products.
Gift cards.
Promotional giveaway items.
Final sale products.
Clearance items.
Products marked non-returnable.
Items damaged due to improper handling by the customer.

HairPinLy reserves the right to determine eligibility based on individual circumstances.

6. Damaged or Defective Products

If a product arrives damaged, defective, or significantly different from the product description, customers should contact us within seven (7) days of delivery.

To assist with evaluation, customers may be asked to provide:

Order number.
Clear photographs of the product.
Photographs of packaging.
Description of the issue.

Upon verification, HairPinLy may offer:

A replacement item.
A partial refund.
A full refund.
Store credit.

The specific resolution will depend on product availability and the nature of the issue.

7. Incorrect Orders

If you receive an incorrect item, please notify us as soon as possible.

Our team may request supporting documentation to verify the error.

After review, we will work to provide an appropriate solution which may include replacement, exchange, refund, or store credit.

8. Lost Packages

If a package is confirmed lost during transit, HairPinLy will investigate the situation with the carrier.

Depending on the outcome of the investigation, we may provide:

Replacement shipment.
Full refund.
Store credit.

Carrier investigation periods may vary and must be completed before a final resolution is issued.

9. Order Cancellations

Orders may be canceled before fulfillment begins.

Once an order has entered processing, packaging, or shipment stages, cancellation may no longer be possible.

Customers should contact us immediately if they wish to request cancellation.

Approved cancellations will receive a refund through the original payment method whenever possible.

10. Return Procedure

To initiate a return request:

Step 1

Contact our support team at:

support@HairPinLy.store

Step 2

Provide:

Full name
Order number
Email address
Reason for return
Supporting photographs if applicable

Step 3

Await authorization from our support team.

Step 4

Follow the provided return instructions.

Step 5

Once received and inspected, the refund review process will begin.

Returns sent without authorization may experience delays or rejection.

11. Inspection Process

All returned items are subject to inspection.

Our review process may include:

Product condition verification.
Packaging review.
Authenticity confirmation.
Completeness assessment.

Inspection typically requires several business days after receipt.

HairPinLy reserves the right to determine eligibility for refund or exchange following inspection.

12. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

After processing, financial institutions may require additional time before funds appear in customer accounts.

Processing times vary by:

Bank.
Credit card provider.
Payment gateway.
Financial institution.

HairPinLy cannot guarantee exact processing timelines imposed by third parties.

13. Partial Refunds

Partial refunds may be granted when:

Returned items show signs of use.
Original packaging is missing.
Components are incomplete.
Damage occurred after delivery.

The refund amount will be determined following inspection.

14. Exchanges

HairPinLy may offer exchanges depending on product availability.

Exchange requests are evaluated individually.

Customers wishing to exchange an item should contact customer support before initiating a return.

Inventory availability cannot be guaranteed.

15. Fraud Prevention

To protect both customers and our business, HairPinLy reserves the right to:

Verify identity.
Request supporting documentation.
Refuse suspicious claims.
Limit excessive return activity.
Investigate unusual refund patterns.

Fraudulent activity may result in denial of refunds and additional actions where permitted by law.

16. Chargebacks

We encourage customers to contact us before initiating a chargeback.

Most concerns can be resolved quickly through our customer support team.

Improper or fraudulent chargebacks may affect future purchases and account privileges.

17. Limitation of Liability

HairPinLy shall not be responsible for indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use our products.

Our maximum liability shall not exceed the purchase price paid for the affected product.