Shipping Policy

Last Updated: June 2026

At HairPinLy, we are committed to delivering your favorite hair accessories safely, efficiently, and affordably. This Shipping Policy outlines our shipping procedures, delivery estimates, processing times, tracking information, international shipping practices, and customer responsibilities.

By placing an order through HairPinLy, you agree to the terms outlined in this Shipping Policy.

1. Overview

HairPinLy proudly offers worldwide shipping to customers in many countries and regions.

Our goal is to provide a reliable shopping experience from the moment an order is placed until it arrives at your doorstep.

We continuously work with trusted logistics providers and fulfillment partners to ensure efficient delivery services.

2. Free Worldwide Shipping

HairPinLy currently offers FREE SHIPPING on all eligible orders worldwide.

No minimum purchase amount is required unless otherwise stated during promotional campaigns.

Customers will see shipping charges, if any, displayed during checkout before completing their purchase.

Most orders qualify for free shipping.

3. Order Processing Time

Orders are generally processed within:

1–3 Business Days

Processing includes:

• Order verification

• Payment confirmation

• Product quality inspection

• Packaging preparation

• Shipment scheduling

Orders placed on weekends or holidays may require additional processing time.

During peak seasons, promotions, or holiday periods, processing times may be extended.

4. Estimated Delivery Time

After processing, most orders arrive within:

7–10 Business Days

Estimated delivery times may vary depending on:

• Destination country

• Customs procedures

• Weather conditions

• Local carrier operations

• National holidays

• Transportation disruptions

Delivery estimates are not guaranteed and should be considered approximate.

5. Shipping Destinations

HairPinLy ships to a wide range of international destinations.

Some remote areas, military zones, islands, or restricted regions may not currently be eligible for delivery.

If shipping restrictions apply to your location, you will be notified during checkout or shortly after placing your order.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Tracking updates may require several days before becoming visible within carrier systems.

Tracking information typically includes:

• Shipment status

• Transit updates

• Delivery milestones

• Estimated arrival information

Customers are encouraged to monitor tracking regularly.

7. Split Shipments

Orders containing multiple items may occasionally be shipped separately.

This can occur due to:

• Inventory availability

• Warehouse locations

• Packaging requirements

• Logistics optimization

Customers may receive multiple tracking numbers for a single order.

Additional shipping charges will not apply to split shipments initiated by HairPinLy.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

• Full name

• Street address

• Apartment or unit number

• Postal code

• City

• Province or state

• Country

• Phone number

HairPinLy is not responsible for delays or delivery failures resulting from incorrect or incomplete address information.

9. Address Changes

Address modification requests must be submitted as quickly as possible after placing an order.

While we will make every effort to accommodate changes, we cannot guarantee modifications once processing or shipment has begun.

Orders already dispatched may not be eligible for address adjustments.

10. Customs, Duties, and Taxes

International shipments may be subject to:

• Import duties

• Customs fees

• Local taxes

• Regulatory charges

These fees are determined by local authorities and are generally the responsibility of the recipient unless otherwise required by law.

HairPinLy does not control customs policies and cannot predict applicable charges.

Customers are encouraged to consult local customs authorities for additional information.

11. Customs Delays

International orders may occasionally experience customs-related delays.

HairPinLy cannot control customs inspections or clearance procedures.

Delivery estimates do not include potential customs processing periods.

Customers acknowledge that customs delays are outside our direct control.

12. Delivery Attempts

Shipping carriers may require one or more delivery attempts.

If delivery cannot be completed successfully, carriers may:

• Leave a notice

• Hold the package for pickup

• Return the package to sender

Customers are responsible for monitoring tracking information and responding to carrier instructions when necessary.

13. Returned Packages

Packages returned due to:

• Incorrect address

• Failed delivery attempts

• Refused delivery

• Unclaimed packages

may be eligible for reshipment once received back by our fulfillment facilities.

Additional shipping charges may apply depending on the circumstances.

Refund eligibility will be reviewed on a case-by-case basis.

14. Lost Packages

If a package appears lost during transit, customers should contact HairPinLy promptly.

Our support team will work with shipping providers to investigate.

Resolution options may include:

• Replacement shipment

• Store credit

• Refund

The final resolution depends on carrier findings and shipment status.

15. Damaged Shipments

If your package arrives damaged, please contact us within seven (7) days of delivery.

Customers should provide:

• Order number

• Photos of damaged packaging

• Photos of damaged items

• Description of the issue

After review, HairPinLy may provide:

• Replacement products

• Partial refunds

• Full refunds

• Store credit

depending on the circumstances.

16. Incorrect Items

If you receive the wrong item, please notify us immediately.

Our team will review the issue and arrange an appropriate resolution.

Customers may be asked to submit photographs for verification purposes.

17. Delayed Deliveries

While most orders arrive within the estimated timeframe, delays may occasionally occur.

Common causes include:

• Severe weather

• Customs inspections

• Transportation disruptions

• High shipping volume

• Carrier operational issues

HairPinLy is not liable for delays caused by factors beyond our reasonable control.

18. High-Risk Orders

For security and fraud-prevention purposes, some orders may require additional verification.

This process may include:

• Identity confirmation

• Address verification

• Payment verification

Additional verification may temporarily extend processing times.

19. Refused Deliveries

Customers who refuse delivery without prior authorization may not qualify for a full refund.

Any return shipping fees, customs charges, or administrative costs may be deducted from the refundable amount where permitted by law.

20. Shipping Restrictions

HairPinLy reserves the right to:

• Limit shipments to specific regions

• Refuse shipments where prohibited by law

• Restrict delivery based on carrier limitations

These restrictions may change without notice.

21. Force Majeure

HairPinLy shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Government actions

• Public health emergencies

• Labor strikes

• Transportation interruptions

• Internet outages

• Security incidents

Delivery schedules may be impacted during such events.

22. Customer Responsibilities

Customers agree to:

• Provide accurate shipping information.

• Monitor shipment tracking.

• Respond to carrier notifications.

• Pay applicable customs charges when required.

• Contact support promptly regarding shipping concerns.

Failure to comply with these responsibilities may affect delivery outcomes.

23. Policy Updates

HairPinLy reserves the right to modify this Shipping Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

24. Contact Information

HairPinLy

Address:
109-17712 57A Ave
Surrey, BC
Canada

Phone:
(437) 237-2624

Email:
support@HairPinLy.store

For questions regarding shipping, delivery status, tracking information, or logistics concerns, please contact our customer support team.