Contact information

Contact Information

Last Updated: June 2026

Welcome to HairPinLy

At HairPinLy, customer satisfaction is one of our highest priorities. We are committed to providing a pleasant shopping experience and delivering exceptional customer support before, during, and after every purchase.

Whether you have questions about our elegant hair accessories, decorative hairpins, shipping information, returns, refunds, order status, or general inquiries, our support team is ready to assist you.

We value every customer and strive to respond promptly, professionally, and courteously.

Customer Support

If you require assistance, please contact our customer service team using the information below.

HairPinLy

Business Address

109-17712 57A Ave
Surrey, BC
Canada

Email Support

support@HairPinLy.store

Phone Support

(437) 237-2624

Customer Service Hours

Our support team works diligently to answer inquiries as quickly as possible.

Email Support

Available 24 Hours Online

Response Time:

  • Most inquiries receive a response within 24–48 business hours.

  • During peak shopping seasons, response times may be slightly longer.

  • Multiple inquiries regarding the same issue may increase response times.

For the fastest service, please include all relevant order details in your initial message.

Telephone Support

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM

Local Business Hours

Excluding public holidays.

How We Can Help

Our customer support team can assist with:

Order Assistance

  • Order confirmation questions

  • Order modifications

  • Order cancellations

  • Product availability inquiries

  • Order status requests

Shipping Assistance

  • Tracking information

  • Shipping updates

  • Delivery estimates

  • Lost package investigations

  • Delivery issues

Returns & Refunds

  • Return requests

  • Refund status updates

  • Exchange inquiries

  • Damaged product claims

  • Defective item reports

Product Information

  • Product specifications

  • Material information

  • Usage recommendations

  • Care instructions

  • Availability questions

General Support

  • Website assistance

  • Account-related questions

  • Promotional inquiries

  • Business information

  • Customer feedback

Contacting Us by Email

For the most efficient service, please provide:

  • Full Name

  • Email Address

  • Order Number

  • Description of the Issue

  • Relevant Photos (if applicable)

Providing complete information helps us resolve your inquiry more quickly.

Examples of situations where photos may be useful include:

  • Damaged products

  • Incorrect items received

  • Shipping damage

  • Product defects

Order Support Requests

When contacting us about an order, please include:

  • Order Number

  • Date of Purchase

  • Product Name

  • Shipping Address

  • Detailed Explanation

Failure to provide sufficient information may delay the investigation process.

Shipping Questions

If your inquiry concerns shipping, please include:

  • Order Number

  • Tracking Number

  • Delivery Address

  • Description of the Issue

Examples include:

  • Tracking not updating

  • Package delayed

  • Package marked delivered but not received

  • Incorrect shipping information

Our team will coordinate with shipping providers whenever necessary.

Return & Refund Requests

To request a return or refund, please contact our support team before sending any item back.

Include:

  • Order Number

  • Product Name

  • Reason for Return

  • Supporting Photos (if applicable)

Unauthorized returns may result in delays or refusal of the return request.

Full details regarding return eligibility can be found in our Return & Refund Policy.

Business Correspondence

Business-related inquiries may include:

  • Partnership proposals

  • Wholesale opportunities

  • Supplier communications

  • Marketing collaborations

  • Legal notices

Please submit such requests through email and include appropriate documentation where necessary.

Customer Satisfaction Commitment

HairPinLy is dedicated to creating a positive shopping experience for every customer.

We continuously strive to:

  • Improve product quality

  • Enhance customer support

  • Maintain accurate product information

  • Provide reliable shipping services

  • Resolve customer concerns fairly and efficiently

Customer feedback plays an important role in helping us improve our services.

Privacy of Communications

Information submitted through customer support channels may be used to:

  • Verify orders

  • Investigate claims

  • Process returns

  • Improve customer service

  • Comply with legal obligations

Personal information is handled in accordance with our applicable privacy practices and legal requirements.

Response Expectations

While we aim to respond quickly, response times may vary due to:

  • Seasonal demand

  • Holiday periods

  • High inquiry volume

  • Carrier investigations

  • Verification requirements

We appreciate your patience and understanding during busy periods.

Commitment to Fair Resolution

HairPinLy believes in resolving customer concerns fairly, professionally, and efficiently.

Whenever possible, we work collaboratively with customers to reach practical solutions regarding:

  • Shipping concerns

  • Product issues

  • Return requests

  • Refund inquiries

  • Order-related matters

Our goal is to ensure every customer feels valued and supported throughout their shopping experience.

Official Contact Details

HairPinLy

Address:

109-17712 57A Ave
Surrey, BC
Canada

Phone:

(437) 237-2624

Email:

support@HairPinLy.store

Thank you for choosing HairPinLy. We appreciate your trust and look forward to serving you.